Refund Policy

This Refund Policy applies only to digital payments and transactions made directly through our website, www.msprocleaning.com.

1. Eligibility for Refund

You may be eligible for a refund if:

A service was booked online but canceled at least 24 hours in advance, and no service was rendered.
A technical issue caused a duplicate or unauthorized charge.

2. Non-Refundable Transactions

We do not issue refunds for:

Services that were rendered as agreed.
Cancellations made less than 24 hours before the appointment.
Payments made through third-party platforms (e.g., marketplaces or affiliates).

3. How to Request a Refund

Please email contact@msprocleaning.com with:

Full name and email used
Date of payment and booking
Description of the issue

Refunds are processed within 5–7 business days. If payment was made via a third-party processor, additional processing time may apply.

4. California Notice

In accordance with California law, online transactions are covered under the California Business & Professions Code §§ 17500 et seq. and may include limited rights to cancellation in cases of fraud or unauthorized use.

To learn more about how we handle your data, please review our Privacy Policy and see the California Consumer Privacy Act (CCPA) for more information on your rights.